As the owner-manager of the largest car park portfolio in Hong Kong, The Link REIT ("The Link") has been undertaking a range of service enhancement initiatives as part of its commitment to quality service. By investing over HK$600 million to progressively introduce new facilities and measures across the portfolio, The Link is bringing about higher security standards and an enhanced parking environment, as well as contributing to a greener future.
Investing over HK$600 million to enhance car park facilities and services
The highlights of The Link’s car park enhancements are as follows:
1) Introduced Hong Kong's first-ever Car Park Tailgating Detection System, which can detect and record when two vehicles exit through the gate without checking out properly. This will help reduce vehicle theft and set car park users' minds at ease.
2) Upgraded 4,500 CCTVs from analogue mode to digital mode in car parks, and added 750 networked CCTVs to bring the total CCTV number to 5,250, with a total investment of over HK$30 million. The change to a digital system has improved the reach and duration of CCTV monitoring, extending coverage from 70% to 90% and further improving the system's operational flexibility and security monitoring.
3) Rolled out a HK$400 million programme to renovate all car parks in the portfolio, with renovation works already completed at 10 car parks.
4) Installed energy-saving T5 fluorescent tubes, while increasing the number of car parks with electric vehicle charging stations from 8 to 10. A total of 55 electric car chargers have been installed, including two quick chargers, to reduce energy use and promote environmental protection.
5) Completed enhancement of barrier-free access facilities at a number of car parks.
6) Upgraded service standards by allowing holders of Octopus cards with negative value to enter car park before adding value, and set clear service targets and requirements for car park operators.
Monthly fees to be adjusted at some car parks
The Link reviews car park usage and fees every year. Due to the increased operational expenses related to electricity charges, wages, maintenance and repair, monthly parking fees at selected car parks will be adjusted with reference to the circumstances of individual car parks as well as the prevailing rates in the same district. The new fees will be effective on 1 May 2013. Details are as follows:
(1) Monthly parking fees for private cars
Monthly parking fees at 45 car parks (around 25.6%) under The Link's portfolio will remain unchanged (please refer to appendix A), while fees for the other 131 car parks will be adjusted upward by around 6.6%.
(2) Monthly parking fees for lorries
Monthly parking fees at 20 car parks (around 15.6%) under The Link's portfolio will remain unchanged (please refer to appendix B) while those for the other 108 car parks will be adjusted upward by around 7.5%.
(3) Monthly parking fees for motorcycles and “One-Link Pass” holders
Monthly fees for motorcycles will be adjusted upward by around 8.2%, and the monthly rate of “One Link Pass” will increase by HK$50 to HK$538.
Monthly parking fees at affected car parks will remain competitive after the adjustments when compared with other car parks in the same district. The Link will continue to uphold the policy that monthly parking fees will remain unchanged for at least a year after an adjustment, and notice will be given to all customers at least one month prior to the effective date of any adjustment.
The 60% discount on parking fees for people with disabilities will remain unchanged. “EV Pass” is offered to electric vehicle (“EV”) owners for the 4th consecutive year, entitling pass-holders to enjoy free parking and EV charging at designated time periods and locations.
The Link is committed to providing good value for money to car park users by exercising stringent control over its operational costs, carrying out enhancements of facilities and services, as well as offering parking incentives at selected shopping centres.